Cancellation & Refund Policy

In short

We take a booking advance to confirm an order, and that advance is not refundable if you cancel. Please be sure of your date before you pay it.

Why the advance is not refundable

When you confirm an order we commit to your date. We turn down other work for that day, and we plan and begin buying materials for your event. Flowers, fruit and sweets are bought fresh and cannot be resold or kept. The advance covers that commitment.

Paying the advance

• The advance amount is agreed with you in writing before you pay it, and is stated in your quote.
• Your order is confirmed only once the advance has been received.
• The balance is payable as set out in your quote, normally on or before the day of delivery.
• We will not ask you for an advance without first telling you that it is non-refundable.

If you cancel

Tell us as soon as you can — by WhatsApp, phone or email — so we can stop work and free up the date.

• The booking advance is not returned.
• If you have paid more than the advance, we return the amount above the advance, less anything we have already spent on materials specifically for your order. We will show you what those costs were.
• If you cancel after materials have been bought and prepared, the full amount for those may be payable.

If you move your date

We would rather move your booking than lose it. If you tell us well before the event and we are free on your new date, we will normally carry the advance across to the new date at no extra charge. This depends on our availability, so please ask as early as possible.

If we cancel

If we cannot fulfil your order for any reason on our side, you get everything you have paid us back in full, including the advance. Where we can, we will also help you find an alternative supplier.

If an event outside anyone's control prevents delivery — see clause 8 of our Terms & Conditions — we will discuss with you whether to move the date or refund what has not already been spent on your order.

If something is wrong with the order

This policy covers cancellations, not quality. If an arrangement is not what was agreed, that is a different matter: tell us on the day if you can, and we will put it right or agree a fair reduction with you. Nothing here affects your rights under the Consumer Protection Act, 2019.

How refunds are paid

Refunds are paid by the same method you paid us, within 7 to 10 working days of us agreeing the amount.

Questions before you pay

If any part of this is unclear, ask us before paying an advance. We would much rather explain it now than disagree about it later.