Terms & Conditions

1. Who we are

This website is operated by Rkay Enterprise, of E93/12, 15th Street, Periyar Nagar, Chennai, Tamil Nadu 600082, India. In these terms, "we", "us" and "our" mean Rkay Enterprise, and "you" means the person placing an enquiry or order.

2. This website is for enquiries only

You cannot buy anything on this website. There is no checkout, no payment page and no online ordering. Everything you see here is information about what we do, and a way to start a conversation.

Submitting the enquiry form does not create a contract, reserve a date, or oblige either of us to anything.

3. Prices and quotes

We do not publish fixed prices, because the cost of an arrangement depends on the number of trays, the contents, the flowers and the materials you choose. Any figure we give you before we have those details is an estimate, not an offer.

A quote we give you is valid for the period stated in it. Prices for fresh flowers, fruit and sweets move with the market, so a quote may be revised if you confirm well after it was given, or if you change what you have asked for.

Quotes state clearly whether any taxes apply. If our tax status changes, quotes will reflect it.

4. Placing an order

An order is confirmed once we have agreed the details with you in writing — normally over WhatsApp or email — and you have paid the booking advance described in our Cancellation & Refund Policy.

Please check the confirmed details carefully. Once we have bought materials for your event, changes may not be possible or may cost more.

5. What we deliver

We arrange and deliver the trays agreed in your order, to the venue and at the time agreed with you.

Fresh flowers, fruit and sweets are natural products. Their exact colour, size and appearance vary with the season and with what is available on the day. We will match what was agreed as closely as we reasonably can, and will tell you in advance if something has to be substituted.

6. Photographs on this site

The photographs on this website show arrangements we have made. They are there to show the style and standard of our work — they are not a promise that your arrangement will be identical. Your arrangement will be built to the specification agreed with you.

7. Your responsibilities

You agree to:

• Give us accurate details about the date, time, venue and requirements;
• Make sure we can access the venue at the agreed time to set up;
• Tell us promptly if any of these change.

If we cannot deliver or set up because access was not available, or because the details we were given were wrong, we cannot be responsible for the result.

8. Things outside our control

We are not liable for failure or delay caused by events beyond our reasonable control, including transport disruption, strikes, extreme weather, natural disasters, civil unrest, or government restrictions. If such an event affects your order we will contact you as soon as we can to agree what to do.

9. Limitation of liability

Where we are at fault, our liability is limited to the amount you paid for the order concerned. We are not liable for indirect or consequential losses.

Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded by agreement.

10. Complaints

If something is wrong, tell us as soon as possible and ideally on the day, so we have a chance to put it right. Contact details are at the bottom of this page.

11. Intellectual property

The photographs, text and design on this website belong to us. Please do not reproduce them without our permission.

12. Governing law

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.

13. Changes to these terms

We may update these terms. The version that applies to your order is the one published when your order was confirmed.

See also our Privacy Policy and Cancellation & Refund Policy.